Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dave@nextgengraphics.io. Please note that returns will need to be authorized before shipping.

Order cancellations or modifications

Once an order has been processed it may no longer be cancelled. If you need to cancel your order, please contact us by email within 30 minutes from placing your order during regular business hours 9am-5pm CST.

We will do our best to accommodate you or make changes on your order. However, due to nature of custom painting, we cannot guarantee order cancellations, so please order carefully.

Refused packages

Please do not refuse packages, if you are not satisfied with your order, please contact dave@nextgengraphics.io so we can resolve it.

We will not accept refused packages for refund, only store credit.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dave@nextgengraphics.io. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned including custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dave@nextgengraphics.io.